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Support—Your Way

Real-World Experience and Professionalism

Along with our industry-leading software, we provide strategic services that help companies maximize the value of their FileOnQ™ solutions, whether installed as departmental or enterprise software. Our Professional Services organization delivers customized, integrated solutions focused on achieving strategic business objectives that quickly satisfy a tactical need.

 

The success of our services organization is attributed to two key factors: our team of experienced professionals, and the adherence to a strict Systems Development methodology that ensures consistent results and the delivery of solutions on time and within budget. We firmly believe that your success is our success and the key to this is providing skilled professional services and training during our entire relationship.

 

pdfMaintenance and Support Benefits


Customer "Quotes"

"Once again I would like to thank the entire staff at FileOnQ for the four years of on-the-spot support and for making this enormous task possible." 
Supervisor Darrell Allen; San Antonio, TX

"The prompt responses to my many requests and inquiries proved very valuable in providing useful information that saved us time and effort of our handling of evidence to court." 
Property Officer, Tammy Bernardi; City of Lakewood Police Department, CO

"From the initial contact to the final installation and training, we experienced consistently high professionalism and expertise in all the divisions of FileOnQ...We heartily recommend FileOnQ not only for this program, but also for their excellence in customer service." 
Chief of Police, Steve Roos; Idaho Falls Police Department, ID 

Contact Support  

Monday through Friday, 8am to 5pm

We respond to all support calls and emails in the order they are received. 

 

con tel Phone: (800) 603.6802 ext. 4

 

emailButton Email

 

 

 


 

Online Support / Ticket Submission

Maintenance & Support Customers ONLY

Support, Video Training, FAQs, and more
(Note: After you log in, you will be redirected to your FileOnQ.com)

 

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Customer Quotes

"We previously dedicated four people to process the incoming evidence. It took them about seven hours each day. Three weeks after installing EvidenceOnQ, it was reduced to two people spending about 90 minutes." Darrell Allen, Supervisor, San Antonio PD, TX